When Rosa’s family brought her to Catholic Charities Adult Day Services San Francisco, they were having some trouble agreeing about the best way to care for her, given her condition. For a couple of weeks, the program staff engaged Rosa’s family and shared some options and resources. Then, suddenly, the family stopped bringing Rosa to the program. During the next month, the staff reached out and even sent a card to the family. The family agreed to return to the program, enrolling Rosa in a two-day per week schedule with an initial commitment of six months. The family is now getting support from the program staff, learning more about Rosa’s condition and their care options. Rosa’s mood has improved, and she’s feeling more positive and upbeat since re-joining the program.